Redline Data Serviceportal
  1. Redline Data Serviceportal
  2. Redline Data Vertrieb

Redline Data Vertrieb

Ihre Vertriebsanfrage - von der Erstberatung bis zur Rechnungsanforderung

Kundenanfragen

  • Vertrag zur Auftragsdatenverarbeitung abschliessen

    Schliessen Sie einen Standard-Vertrag zur Auftragsdatenerarbeitung mit uns ab.

  • Rückfrage zur Rechnung

    Sie haben eine Rückfrage zu einer bereits gestellten Rechnung?

  • Rechnungsänderung

    Sie benötigen Korrektur zum Beispiel der Rechnungsadressen?

  • Angebotsanfrage

    Sie sind bereits Kunde und benötigen Unterstützung oder haben Interesse an Weiterbildungen, neue Hardware oder anderen Angeboten.

  • Rechnung anfordern

    Sie benötigen eine Kopie einer bereits gestellten Rechnung?

Unterstützt von Jira Service Management
{"xsrfToken":"5ecdbacf0de855c73b326dae908b85f52deff197_lout","branding":{"id":"19","key":"vr","name":"Redline Data Vertrieb","portalBaseUrl":"/servicedesk/customer/portal/19","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/19/26","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#b02a23","headerLinkHoverBGColor":"#b02a23","headerBadgeColor":"#b02a23"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/187346f8-c768-452e-bb5b-ca0e2b2b22e0/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0MmFiOGRiOS1lYjFiLTQ2NTEtOTNhMy1kMWE5MWJiMWYwNjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE4NzM0NmY4LWM3NjgtNDUyZS1iYjViLWNhMGUyYjJiMjJlMCI6WyJyZWFkIl19LCJleHAiOjE3NjA5MDEwMDksIm5iZiI6MTc2MDkwMDQwOX0.jVjVOTmTBpG4w4XmIKiC1EQ2FDG4wTXAdrKkoSsf3hA&client=42ab8db9-eb1b-4651-93a3-d1a91bb1f063&mode=fit","logoId":"187346f8-c768-452e-bb5b-ca0e2b2b22e0","isLogoAvailable":true,"helpCenterTitle":"Wie können wir helfen?","sharedPortalName":"Redline Data Serviceportal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Wie können wir helfen?","sharedPortalName":"Redline Data Serviceportal","localeDisplayName":"Deutsch (Deutschland)"},"en-US":{"helpCenterTitle":"How can we help?","sharedPortalName":"Redline Data Servicecenter","localeDisplayName":"Englisch (Vereinigte Staaten)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"de-DE","portalThemeColor":"#d12c2d","helpCenterTitleColor":"#1e1c1c","bannerMediaApiUrl":"https://api.media.atlassian.com/file/b270ae1d-4593-47a4-9eb1-763112ac31f6/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0MmFiOGRiOS1lYjFiLTQ2NTEtOTNhMy1kMWE5MWJiMWYwNjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmIyNzBhZTFkLTQ1OTMtNDdhNC05ZWIxLTc2MzExMmFjMzFmNiI6WyJyZWFkIl19LCJleHAiOjE3NjA5MDEwMDksIm5iZiI6MTc2MDkwMDQwOX0.3haxeKujeiBuDvRB8lmY4qNffOLsFPk6ak8pn8_Pwvk&client=42ab8db9-eb1b-4651-93a3-d1a91bb1f063&height=300&mode=fit","bannerMediaApiFileId":"b270ae1d-4593-47a4-9eb1-763112ac31f6","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#eef1f6","topBarTextColor":"#1e1c1c","hasTopBarBeenSplit":true},"portal":{"id":"19","key":"vr","projectId":10022,"serviceDeskId":19,"name":"Redline Data Vertrieb","description":"<p>Ihre Vertriebsanfrage - von der Erstberatung bis zur Rechnungsanforderung</p>","portalBaseUrl":"/servicedesk/customer/portal/19","reqTypes":[{"id":"310","name":"Angebotsanfrage","descriptionHtml":"","callToAction":"Angebotsanfrage","introHtml":"<p>Sie sind bereits Kunde und benötigen Unterstützung oder haben Interesse an Weiterbildungen, neue Hardware oder anderen Angeboten.</p>","icon":10511,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[69],"key":""},{"id":"324","name":"EPA-S Lizenz ändern","descriptionHtml":"","callToAction":"EPA-S Lizenz ändern","introHtml":"<p>Verwalten Sie Ihre Teilnahme am EPA-S Datenaustausch (kostenlos)</p>","icon":10532,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[81],"key":""},{"id":"270","name":"Neukunden Anfrage","descriptionHtml":"","callToAction":"Neukunden Anfrage","introHtml":"<p>Sie sind noch kein Kunde, haben aber Fragen zu unseren Produkten?</p>","icon":10517,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[70],"key":""},{"id":"328","name":"Online Doku Lizenzänderung","descriptionHtml":"","callToAction":"Online Doku Lizenzänderung","introHtml":"<p>Aktiveren Sie die Funktion 'Online Doku' für Ihren Mandanten</p>","icon":10487,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[81],"key":""},{"id":"319","name":"PATFAK Lizenzänderung","descriptionHtml":"","callToAction":"PATFAK Lizenzänderung","introHtml":"<p>Änderung Ihrer PATFAK oder PATFAK ambu Lizenz</p>","icon":10575,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10575","groups":[81],"key":""},{"id":"322","name":"PATFAK Löschlizenz-Änderung","descriptionHtml":"","callToAction":"PATFAK Löschlizenz-Änderung","introHtml":"<p>Ändern Sie die Löschfrist von Altdaten in Ihrem PATFAK Mandaten oder aktiveren Sie die freie Löschfilter-Konfiguration (kostenlos)</p>","icon":10524,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[81],"key":""},{"id":"271","name":"Rechnung anfordern","descriptionHtml":"","callToAction":"Rechnung anfordern","introHtml":"<p>Sie benötigen eine Kopie einer bereits gestellten Rechnung?</p>","icon":10511,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[69],"key":""},{"id":"326","name":"Rechnungsänderung","descriptionHtml":"","callToAction":"Rechnungsänderung","introHtml":"<p>Sie benötigen Korrektur zum Beispiel der Rechnungsadressen?</p>","icon":10536,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[69],"key":""},{"id":"1158","name":"Rückfrage zur Rechnung","descriptionHtml":"","callToAction":"Rückfrage zur Rechnung","introHtml":"<p>Sie haben eine Rückfrage zu einer bereits gestellten Rechnung?</p>","icon":10726,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10726","groups":[69],"key":""},{"id":"1587","name":"Vertrag zur Auftragsdatenverarbeitung abschliessen","descriptionHtml":"","callToAction":"Vertrag zur Auftragsdatenverarbeitung abschliessen","introHtml":"<p>Schliessen Sie einen Standard-Vertrag zur Auftragsdatenerarbeitung mit uns ab.</p>","icon":10791,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10791","groups":[69],"key":""},{"id":"1653","name":"Abo - TI Anbindung monatlich","descriptionHtml":"","callToAction":"Abo - TI Anbindung monatlich","introHtml":"","icon":10511,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"894","name":"Abo - PATFAK monatlich","descriptionHtml":"","callToAction":"Abo - PATFAK monatlich","introHtml":"","icon":10511,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"993","name":"Abo - PATFAK quartalsweise","descriptionHtml":"","callToAction":"Abo - PATFAK quartalsweise","introHtml":"","icon":10511,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"1191","name":"Abo - RDL-TS monatlich","descriptionHtml":"","callToAction":"Abo - RDL-TS monatlich","introHtml":"","icon":10815,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10815","groups":[],"key":""},{"id":"1654","name":"Abo - TI Anbindung quartalsweise","descriptionHtml":"","callToAction":"Abo - TI Anbindung quartalsweise","introHtml":"","icon":10511,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"269","name":"Anfrage per E-Mail","descriptionHtml":"","callToAction":"Anfrage per E-Mail","introHtml":"<p>Anfrage von Ihrem E-Mail-Support-Kanal erhalten.</p>","icon":10527,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"321","name":"Angeboterstellung durch die Verwaltung","descriptionHtml":"","callToAction":"Angeboterstellung durch die Verwaltung","introHtml":"","icon":10496,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[],"key":""},{"id":"327","name":"Auftragsbestätigung durch die Verwaltung erstellen","descriptionHtml":"","callToAction":"Auftragsbestätigung durch die Verwaltung erstellen","introHtml":"","icon":10501,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10501","groups":[],"key":""},{"id":"1554","name":"externe Rückfrage","descriptionHtml":"","callToAction":"externe Rückfrage","introHtml":"","icon":10511,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"597","name":"interne Rückfrage","descriptionHtml":"","callToAction":"interne Rückfrage","introHtml":"","icon":10511,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"320","name":"Lizenzerstellung durch die Verwaltung","descriptionHtml":"","callToAction":"Lizenzerstellung durch die Verwaltung","introHtml":"","icon":10483,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[],"key":""},{"id":"366","name":"Löschlizenzerstellung durch die Verwaltung","descriptionHtml":"","callToAction":"Löschlizenzerstellung durch die Verwaltung","introHtml":"","icon":10717,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10717","groups":[],"key":""},{"id":"330","name":"Mappenerstellung durch die Verwaltung","descriptionHtml":"","callToAction":"Mappenerstellung durch die Verwaltung","introHtml":"","icon":10482,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[],"key":""},{"id":"896","name":"Rechnungen durch die Verwaltung versenden","descriptionHtml":"","callToAction":"Rechnungen durch die Verwaltung versenden","introHtml":"","icon":10815,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10815","groups":[],"key":""},{"id":"960","name":"Reporting - SecuNet","descriptionHtml":"","callToAction":"Reporting - SecuNet","introHtml":"","icon":10511,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"1192","name":"SPLA Reporting - RDL-TS monatlich","descriptionHtml":"","callToAction":"SPLA Reporting - RDL-TS monatlich","introHtml":"","icon":10815,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10815","groups":[],"key":""},{"id":"1389","name":"Tapewechsel durch die Verwaltung","descriptionHtml":"","callToAction":"Tapewechsel durch die Verwaltung","introHtml":"","icon":10783,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10783","groups":[],"key":""},{"id":"498","name":"Vertragserstellung durch die Verwaltung","descriptionHtml":"","callToAction":"Vertragserstellung durch die Verwaltung","introHtml":"","icon":10730,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10730","groups":[],"key":""},{"id":"367","name":"Vertragsverwaltung","descriptionHtml":"","callToAction":"Vertragsverwaltung","introHtml":"<p>Erstellung und Abschluss von Verträgen</p>","icon":10481,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[],"key":""}],"reqGroups":[{"id":70,"name":"Neukundenanfragen"},{"id":69,"name":"Kundenanfragen"},{"id":81,"name":"PATFAK Verwaltung"}],"orderMapping":{"70":[270],"81":[319,322,328,324],"71":[271],"69":[1587,1158,326,310,271]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":19,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"VR","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Deutsch (Deutschland)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0MmFiOGRiOS1lYjFiLTQ2NTEtOTNhMy1kMWE5MWJiMWYwNjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyMiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjA5MDE2MDksIm5iZiI6MTc2MDkwMDQwOX0.X_607EOjc7b-wcIGWyyL1C6-h2iKh4xZJvdoObw46JA","targetCollection":"upload-project-10022","endpointUrl":"https://api.media.atlassian.com","clientId":"42ab8db9-eb1b-4651-93a3-d1a91bb1f063","tokenDurationInMins":20}},"sharedPortal":{"name":"Redline Data Serviceportal","description":"<p>Willkommen in der Hilfe: Wir helfen Ihnen weiter! Erstellen Sie mithilfe der bereitgestellten Optionen eine Anfrage.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://confluence.portal.redline-data.de/wiki","kbLinkDomainURLs":["https://intern.portal.redline-data.de","https://confluence.portal.redline-data.de","https://redline-data.atlassian.net","https://service.portal.redline-data.de"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=redline-data","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"5ecdbacf0de855c73b326dae908b85f52deff197_lout","baseUrl":"https://service.portal.redline-data.de/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://intern.portal.redline-data.de","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["Januar","Februar","März","April","Mai","Juni","Juli","August","September","Oktober","November","Dezember"],"monthsShort":["Jan","Feb","Mär","Apr","Mai","Jun","Jul","Aug","Sep","Okt","Nov","Dez"],"weekdaysShort":["So","Mo","Di","Mi","Do","Fr","Sa"],"weekdays":["Sonntag","Montag","Dienstag","Mittwoch","Donnerstag","Freitag","Samstag"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"42ab8db9-eb1b-4651-93a3-d1a91bb1f063","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"baab568a9911434f89e0a51a1c6fd4bc","siteDefaultLanguageTag":"de-DE","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://redline-data.atlassian.net","anonymousEnabled":true,"requestIntroEnabled":true}