Redline Data Serviceportal
  1. Redline Data Serviceportal
  2. PATFAK Serviceportal

PATFAK Serviceportal

Ihre Anfrage zu PATFAK sowie allen Erweiterungen - von der PATFAK app bis zur Onlinekatamnese

  • Abrechnung

    Budgetverwaltung, Depotkonten, Kassenbuch, Fahrtkosten, Fakturierung, Abrechnung
  • Allgemeine Bedienung

    Info, Stammdaten, Drucke, Performance, Ansichten (Filter, Grid, Multifunktionsmenüs), Anmeldung
  • Auswertungen, Steuerung und Controlling

    Auslastung / Belegung, Datensammlungen und Sachberichte, Betten verwalten, Dekadenmeldung, Freie Auswertung, Feste Auswertung, Kennzahlen
  • Datenaustausch und Kommunikation

    Schnittstellen, SMS, Nachrichten, EPA-S, Telematik, §301
  • Dokumentation und Termine

    Erweitere Dokumentation, Behandlung, Katamnese, Basisdokumentation, Kalender
  • Dokumente und Berichtswesen

    E-Bericht, Dokumenten Vorlagen, Dokumentenmanager, Berichtswesen
  • Konfiguration Administration und Dienste

    Löschung von Daten, Benutzerverwaltung, Kataloge, Programmeinstellungen, Mandanteneinstellungen, PDI, Installation von Zusatzdiensten, Umzug, Update
  • Medizin

    Medizin Doku, Medizinischer Verlauf, Befunde, Labor, Verordnungen, Werte
  • PLINK

    PATFAK app Server, PATFAK app PLINK, Geräte-Modus, PATFAK app PLINK für Mitarbeitende
Unterstützt von Jira Service Management
{"xsrfToken":"c50e9592b882060fa450ae572202b79a6477fb97_lout","branding":{"id":"10","key":"patfak","name":"PATFAK Serviceportal","portalBaseUrl":"/servicedesk/customer/portal/10","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/10/21","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#b02a23","headerLinkHoverBGColor":"#b02a23","headerBadgeColor":"#b02a23"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/187346f8-c768-452e-bb5b-ca0e2b2b22e0/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0MmFiOGRiOS1lYjFiLTQ2NTEtOTNhMy1kMWE5MWJiMWYwNjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE4NzM0NmY4LWM3NjgtNDUyZS1iYjViLWNhMGUyYjJiMjJlMCI6WyJyZWFkIl19LCJleHAiOjE3NjA5MDQwNjMsIm5iZiI6MTc2MDkwMzQ2M30.8itneOXExmw6GXpzHQcCB3WTLruL9mqRThBPG8NPI-Q&client=42ab8db9-eb1b-4651-93a3-d1a91bb1f063&mode=fit","logoId":"187346f8-c768-452e-bb5b-ca0e2b2b22e0","isLogoAvailable":true,"helpCenterTitle":"Wie können wir helfen?","sharedPortalName":"Redline Data Serviceportal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Wie können wir helfen?","sharedPortalName":"Redline Data Serviceportal","localeDisplayName":"Deutsch (Deutschland)"},"en-US":{"helpCenterTitle":"How can we help?","sharedPortalName":"Redline Data Servicecenter","localeDisplayName":"Englisch (Vereinigte Staaten)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"de-DE","portalThemeColor":"#d12c2d","helpCenterTitleColor":"#1e1c1c","bannerMediaApiUrl":"https://api.media.atlassian.com/file/b270ae1d-4593-47a4-9eb1-763112ac31f6/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0MmFiOGRiOS1lYjFiLTQ2NTEtOTNhMy1kMWE5MWJiMWYwNjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmIyNzBhZTFkLTQ1OTMtNDdhNC05ZWIxLTc2MzExMmFjMzFmNiI6WyJyZWFkIl19LCJleHAiOjE3NjA5MDQwNjMsIm5iZiI6MTc2MDkwMzQ2M30.o1UkBjATCAVm0fJQFEmz6Is2a_kVaEoktaAmFzQr6fU&client=42ab8db9-eb1b-4651-93a3-d1a91bb1f063&height=300&mode=fit","bannerMediaApiFileId":"b270ae1d-4593-47a4-9eb1-763112ac31f6","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#eef1f6","topBarTextColor":"#1e1c1c","hasTopBarBeenSplit":true},"portal":{"id":"10","key":"patfak","projectId":10009,"serviceDeskId":10,"name":"PATFAK Serviceportal","description":"<p>Ihre Anfrage zu PATFAK sowie allen Erweiterungen - von der PATFAK app bis zur Onlinekatamnese</p>","portalBaseUrl":"/servicedesk/customer/portal/10","reqTypes":[{"id":"70","name":"Abrechnung","descriptionHtml":"<p>Nachberechnung</p>","callToAction":"Abrechnung","introHtml":"<p>Abrechnungen von Tagessätzen und Fachleistungsstunden, Nachberechnungen und Abrechnungsschlüssel</p>","icon":10633,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10633","groups":[22],"key":""},{"id":"108","name":"Anmeldung","descriptionHtml":"","callToAction":"Anmeldung","introHtml":"<p>Anmeldung und Programmstart</p>","icon":10639,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10639","groups":[32],"key":""},{"id":"109","name":"Ansichten (Filter, Grid, Multifunktionsmenüs)","descriptionHtml":"","callToAction":"Ansichten (Filter, Grid, Multifunktionsmenüs)","introHtml":"","icon":10638,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10638","groups":[32],"key":""},{"id":"106","name":"Auslastung / Belegung","descriptionHtml":"","callToAction":"Auslastung / Belegung","introHtml":"<p>Belegungsvorschau, Soll- IST-Abgleich für die Belegungssteuerung</p>","icon":10619,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10619","groups":[20],"key":""},{"id":"85","name":"Basisdokumentation","descriptionHtml":"","callToAction":"Basisdokumentation","introHtml":"<p>KDS 3.0, BAG-W, AG Stado, Statistik der Kinder und Jugendhilfe</p>","icon":10628,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10628","groups":[26],"key":""},{"id":"81","name":"Befunde","descriptionHtml":"","callToAction":"Befunde","introHtml":"<p>Erhebung von Befunden nach Befundgruppen zur Dokumentation und Berichtserstellung</p>","icon":10611,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10611","groups":[24],"key":""},{"id":"88","name":"Behandlung","descriptionHtml":"","callToAction":"Behandlung","introHtml":"<p>ICF Konforme Dokumentation, Hypothesen Ermittlung</p>","icon":10626,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10626","groups":[26],"key":""},{"id":"103","name":"Benutzerverwaltung","descriptionHtml":"","callToAction":"Benutzerverwaltung","introHtml":"<p>PATFAK Benutzer, Rechte und Rollen</p>","icon":10630,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10630","groups":[27],"key":""},{"id":"87","name":"Berichtswesen","descriptionHtml":"","callToAction":"Berichtswesen","introHtml":"<p>Berichte generieren statt schreiben. Fälligkeits- und Zuständigkeitsverwaltung durch Modularen Aufbau von Berichtsteilen. Vereinfachte Texterstellung durch kontextbezogene Textbaustein und automatischer Textgenerierung aus Basisdaten und anderen Programmteilen.</p>","icon":10654,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10654","groups":[25],"key":""},{"id":"97","name":"Betten verwalten","descriptionHtml":"","callToAction":"Betten verwalten","introHtml":"<p>Bettenverwaltung und geführte Belegungssteuerung durch Zimmer- und Betteneingeschaften</p>","icon":10621,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10621","groups":[20],"key":""},{"id":"1225","name":"Budgetverwaltung","descriptionHtml":"","callToAction":"Budgetverwaltung","introHtml":"<p>Budgettage verwalten</p>","icon":10644,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10644","groups":[22],"key":""},{"id":"69","name":"Datensammlungen und Sachberichte","descriptionHtml":"","callToAction":"Datensammlungen und Sachberichte","introHtml":"<p>Hilfe bei der Erstellung und Übermittlung der Daten.</p>","icon":10620,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10620","groups":[20],"key":""},{"id":"68","name":"Dekadenmeldung","descriptionHtml":"","callToAction":"Dekadenmeldung","introHtml":"<p>Erzeugen der DRV Dekadenmeldung</p>","icon":10622,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10622","groups":[20],"key":""},{"id":"74","name":"Depotkonten","descriptionHtml":"","callToAction":"Depotkonten","introHtml":"<p>Gelder der Aufenthalte verwalten</p>","icon":10608,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10608","groups":[22],"key":""},{"id":"83","name":"Dokumenten Vorlagen","descriptionHtml":"","callToAction":"Dokumenten Vorlagen","introHtml":"<p>Eigene Word-Vorlagen und Standard PDF-Vorlagen für den Dokumentenmanager</p>","icon":10616,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10616","groups":[25],"key":""},{"id":"82","name":"Dokumentenmanager","descriptionHtml":"","callToAction":"Dokumentenmanager","introHtml":"<p>Word und andere Office Dokumente aufenthaltsbezogen und revisionssicher ablegen. Vorlagenverwaltung, Dokumenten Abschluss und digitale Signatur vor Unterschrift in der PATFAK app.</p>","icon":10617,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10617","groups":[25],"key":""},{"id":"172","name":"Drucke","descriptionHtml":"","callToAction":"Drucke","introHtml":"<p>Erstellen von Druckvorlagen mit und ohne Druckhintergrund als Einzeldruck oder Listendruck</p>","icon":10650,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10650","groups":[32],"key":""},{"id":"277","name":"E-Bericht","descriptionHtml":"","callToAction":"E-Bericht","introHtml":"<p>Reha-Entlassbericht erstellen und versenden mit KTL, Epikrise und Seite 2</p>","icon":10575,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10575","groups":[25],"key":""},{"id":"77","name":"EPA-S","descriptionHtml":"","callToAction":"EPA-S","introHtml":"<p>Verschlüsselt Daten mit anderen Einrichtungen austauschen. Versenden und Empfang von PATFAK-Akten (Stammdaten, Basisdokumentation (KDS, BAG, usw), Adressdaten, Dokumenten, Bildern und Notizen. Platform Übergreifend zwischen PATFAK, PATFAK ambu und PATFAK light</p>","icon":10597,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10597","groups":[23],"key":""},{"id":"1224","name":"Erweitere Dokumentation","descriptionHtml":"","callToAction":"Erweitere Dokumentation","introHtml":"<p>Standardisierte Erfassung von weiteren Dokumentationen</p>","icon":10602,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10602","groups":[26],"key":""},{"id":"72","name":"Fahrtkosten","descriptionHtml":"","callToAction":"Fahrtkosten","introHtml":"<p>Erzeugen der Fahrtkostenabrechnung</p>","icon":10642,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10642","groups":[22],"key":""},{"id":"71","name":"Fakturierung","descriptionHtml":"<p>Fakturierung, Fakturierungsarchiv</p>","callToAction":"Fakturierung","introHtml":"<p>Fakturierung und Fakturierungsarchiv</p>","icon":10609,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10609","groups":[22],"key":""},{"id":"66","name":"Feste Auswertung","descriptionHtml":"","callToAction":"Feste Auswertung","introHtml":"","icon":10624,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10624","groups":[20],"key":""},{"id":"67","name":"Freie Auswertung","descriptionHtml":"","callToAction":"Freie Auswertung","introHtml":"","icon":10623,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10623","groups":[20],"key":""},{"id":"93","name":"Geräte-Modus","descriptionHtml":"","callToAction":"Geräte-Modus","introHtml":"<p>Verwendung der PATFAK app PLINK als Unterschriften Pad oder zentrale Kamera, nur ansteuerbar aus PATFAK ohne Bedienungsmöglichkeit am Endgerät.</p>","icon":10656,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10656","groups":[28],"key":""},{"id":"278","name":"Info","descriptionHtml":"","callToAction":"Info","introHtml":"<p>Belegung, Abwesenheiten, Dienstbuch, letzter Kontakt</p>","icon":10521,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[32],"key":""},{"id":"99","name":"Installation von Zusatzdiensten","descriptionHtml":"","callToAction":"Installation von Zusatzdiensten","introHtml":"<p>Installation von Zusatzdiensten wie dem APP-Server, PDI, Onlinekatamense, SMS Versand</p>","icon":10643,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10643","groups":[27],"key":""},{"id":"84","name":"Kalender","descriptionHtml":"","callToAction":"Kalender","introHtml":"<p>Therapieplanung Leistungscodierung (KTL,LBR, OPS) und Leistungsdokumentation in der Akte sowie Terminplanung über Einrichtung- und Benutzerkalender mit Dienstbuch</p>","icon":10629,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10629","groups":[26],"key":""},{"id":"73","name":"Kassenbuch","descriptionHtml":"","callToAction":"Kassenbuch","introHtml":"","icon":10607,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10607","groups":[22],"key":""},{"id":"91","name":"Kataloge","descriptionHtml":"","callToAction":"Kataloge","introHtml":"<p>Kataloge anpassen</p>","icon":10632,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10632","groups":[27],"key":""},{"id":"86","name":"Katamnese","descriptionHtml":"","callToAction":"Katamnese","introHtml":"<p>Befragung ein Jahr nach Behandlungsende via Brief oder Onlinekatamnese per Email und SMS</p>","icon":10631,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10631","groups":[26],"key":""},{"id":"65","name":"Kennzahlen","descriptionHtml":"","callToAction":"Kennzahlen","introHtml":"","icon":10625,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10625","groups":[20],"key":""},{"id":"80","name":"Labor","descriptionHtml":"","callToAction":"Labor","introHtml":"","icon":10613,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10613","groups":[24],"key":""},{"id":"323","name":"Löschung von Daten","descriptionHtml":"","callToAction":"Löschung von Daten","introHtml":"<p>Altdaten und Protokoll Löschungen</p>","icon":10815,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10815","groups":[27],"key":""},{"id":"89","name":"Mandanteneinstellungen","descriptionHtml":"","callToAction":"Mandanteneinstellungen","introHtml":"","icon":10635,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10635","groups":[27],"key":""},{"id":"465","name":"Medizin Doku","descriptionHtml":"","callToAction":"Medizin Doku","introHtml":"<p>Standardisierte Erfassung von medizinischer Dokumentation</p>","icon":10602,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10602","groups":[24],"key":""},{"id":"272","name":"Medizinischer Verlauf","descriptionHtml":"","callToAction":"Medizinischer Verlauf","introHtml":"<p>Chronologische Übersicht zu Terminen, Werteerfassungen, Verordnungen und Befunden</p>","icon":10630,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10630","groups":[24],"key":""},{"id":"98","name":"Nachrichten","descriptionHtml":"","callToAction":"Nachrichten","introHtml":"<p>Die Nachrichten dienen als einrichtungsinterner Chat. Sie ermöglichen eine datenschutzkonforme Kommunikation - im 1:1-Dialog, im Team oder im gesamten Hause - mit Verteilerlisten, Funktionsrollen und der Option, Elemente aus PATFAK zu verknüpfen.</p>","icon":10595,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10595","groups":[23],"key":""},{"id":"94","name":"PATFAK app PLINK","descriptionHtml":"","callToAction":"PATFAK app PLINK","introHtml":"","icon":10657,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10657","groups":[28],"key":""},{"id":"92","name":"PATFAK app PLINK für Mitarbeitende","descriptionHtml":"","callToAction":"PATFAK app PLINK für Mitarbeitende","introHtml":"<p>PATFAK für die Hosentasche, Kalender, Basisdokumentation, Erweiterte Doku, Medizinische Doku, Fotos, Unterschriften, CockpIT</p>","icon":10659,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10659","groups":[28],"key":""},{"id":"105","name":"PATFAK app Server","descriptionHtml":"","callToAction":"PATFAK app Server","introHtml":"<p>Der PATFAK app Server verbindet Ihre PATFAK app PLINK mit ihrem PATFAK</p>","icon":10658,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10658","groups":[28],"key":""},{"id":"111","name":"PDI","descriptionHtml":"","callToAction":"PDI","introHtml":"<p>PATFAK DATA INTERFACE ist ein Dienst zur Automatisierung von Aufgaben im Hintergrund. Von der Exchange-Kalender-Synchronisation über Auswertungen, Dokumenten Im- und Export, Kennzahlenermittung bist zum Abruf von Labordaten.</p>","icon":10660,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10660","groups":[27],"key":""},{"id":"110","name":"Performance","descriptionHtml":"","callToAction":"Performance","introHtml":"<p>Geschwindigkeitsprobleme melden</p>","icon":10637,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10637","groups":[32],"key":""},{"id":"90","name":"Programmeinstellungen","descriptionHtml":"","callToAction":"Programmeinstellungen","introHtml":"","icon":10634,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10634","groups":[27],"key":""},{"id":"432","name":"Schnittstellen","descriptionHtml":"","callToAction":"Schnittstellen","introHtml":"<p>Datenaustausch zwischen PATFAK und anderen System z.B. der Finanzbuchhaltung (Fibu), dem RDM-System oder Dokumentenarchiven</p>","icon":10532,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[23],"key":""},{"id":"104","name":"SMS","descriptionHtml":"","callToAction":"SMS","introHtml":"<p>SMS Versand von PATFAK direkt auf das Handy des Aufenthalts. Aus der Akte oder dem Gruppentermin an alle Teilnehmen den, egal ob als Terminerinnerung oder Terminabsage.</p>","icon":10594,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10594","groups":[23],"key":""},{"id":"276","name":"Stammdaten","descriptionHtml":"","callToAction":"Stammdaten","introHtml":"<p>Stammdaten der Aufenthalte</p>","icon":10575,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10575","groups":[32],"key":""},{"id":"76","name":"Telematik","descriptionHtml":"","callToAction":"Telematik","introHtml":"<p>Die Telematik-Infrastruktur bietet viele Dienste E-Rezept, TIM, KIM ePA, eMP, NFDM bis zum VSDM. Von Anbindung der Kartenterminals über die Bereitstellung der Konnektoren bis zur Zertifikatsverwaltung.</p>","icon":10598,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10598","groups":[23],"key":""},{"id":"100","name":"Umzug","descriptionHtml":"","callToAction":"Umzug","introHtml":"<p>Umzug einer PATFAK Installation auf einen neuen Server oder eine andere IT Umgebung.</p>","icon":10641,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10641","groups":[27],"key":""},{"id":"241","name":"Update","descriptionHtml":"","callToAction":"Update","introHtml":"<p>Installation von PATFAK und PATFAK Updates</p>","icon":10634,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10634","groups":[27],"key":""},{"id":"79","name":"Verordnungen","descriptionHtml":"","callToAction":"Verordnungen","introHtml":"<p>Verordnungen, Konsile, Medikationen und Rezeptdrucke</p>","icon":10614,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10614","groups":[24],"key":""},{"id":"78","name":"Werte","descriptionHtml":"","callToAction":"Werte","introHtml":"<p>Werterfassung mit Grafischer Darstellung zur besseren Übersicht und zur Verwendung im Berichtswesen.</p>","icon":10615,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10615","groups":[24],"key":""},{"id":"75","name":"§301","descriptionHtml":"","callToAction":"§301","introHtml":"<p>Datenaustausch mit Leistungsträger nach §301 SGB V. Von der Zertifikatsverwaltung über die Geschäftsvorfälle 'Belegungsanfrage, Kostenzusage, Aufnahme, Verlängerung, Abteilungswechsel, Entlassung, SWE Checkliste, usw.) bis zur Rechnungsstellung und dem Versand des Entlassbericht.</p>","icon":10592,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10592","groups":[23],"key":""},{"id":"113","name":"Allgemeine Anfrage","descriptionHtml":"<p>Bitte diese Anfrage verwenden, wenn kein passender Anfrage Typ gefunden werden kann.</p>","callToAction":"Allgemeine Anfrage","introHtml":"<p>Allgemeine Anfrage - Zur internen Verwendung</p>","icon":10652,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10652","groups":[],"key":""},{"id":"325","name":"Dienstleistung","descriptionHtml":"","callToAction":"Dienstleistung","introHtml":"","icon":10472,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[],"key":""},{"id":"531","name":"externe Rückfrage","descriptionHtml":"","callToAction":"externe Rückfrage","introHtml":"","icon":10511,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"532","name":"interne Rückfrage","descriptionHtml":"","callToAction":"interne Rückfrage","introHtml":"","icon":10511,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"329","name":"PDI Dienst installieren","descriptionHtml":"","callToAction":"PDI Dienst installieren","introHtml":"","icon":10643,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10643","groups":[],"key":""},{"id":"1422","name":"produktunabhängige Anfrage","descriptionHtml":"","callToAction":"produktunabhängige Anfrage","introHtml":"<p>Fragen von PATFAK Kunden die keinen Bezug zum Programm haben.</p>","icon":10797,"iconUrl":"https://service.portal.redline-data.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10797","groups":[],"key":""}],"reqGroups":[{"id":22,"name":"Abrechnung"},{"id":32,"name":"Allgemeine Bedienung"},{"id":20,"name":"Auswertungen, Steuerung und Controlling"},{"id":23,"name":"Datenaustausch und Kommunikation"},{"id":26,"name":"Dokumentation und Termine"},{"id":25,"name":"Dokumente und Berichtswesen"},{"id":27,"name":"Konfiguration Administration und Dienste"},{"id":24,"name":"Medizin"},{"id":28,"name":"PLINK"}],"orderMapping":{"20":[106,69,97,68,67,66,65],"22":[1225,74,73,72,71,70],"25":[277,83,82,87],"26":[1224,88,86,85,84],"32":[278,276,172,110,109,108],"27":[323,103,91,90,89,111,99,100,241],"24":[465,272,81,80,79,78],"23":[432,104,98,77,76,75],"28":[105,94,93,92]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"16b4a7fc-e04a-3a3c-af4e-9b6b697f35ef","appLinkName":"","appLinkUrl":"","spaceKey":"Infothek","spaceName":"Infothek","spaceUrl":"","isServer":false},"labels":[],"projectKey":"PATFAK","serviceDeskId":10,"kbLinkDomainURLs":["https://intern.portal.redline-data.de","https://confluence.portal.redline-data.de","https://redline-data.atlassian.net","https://service.portal.redline-data.de"]},"createPermission":true,"portalAnnouncement":{"portalId":10,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PATFAK","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Deutsch (Deutschland)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0MmFiOGRiOS1lYjFiLTQ2NTEtOTNhMy1kMWE5MWJiMWYwNjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjA5MDQ2NjMsIm5iZiI6MTc2MDkwMzQ2M30.WB1LLaga0OvOuXNCXVrjaX6c9iHnJJsMt2H3b6x01YQ","targetCollection":"upload-project-10009","endpointUrl":"https://api.media.atlassian.com","clientId":"42ab8db9-eb1b-4651-93a3-d1a91bb1f063","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Redline Data Serviceportal","description":"<p>Willkommen in der Hilfe: Wir helfen Ihnen weiter! Erstellen Sie mithilfe der bereitgestellten Optionen eine Anfrage.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://confluence.portal.redline-data.de/wiki","kbLinkDomainURLs":["https://intern.portal.redline-data.de","https://confluence.portal.redline-data.de","https://redline-data.atlassian.net","https://service.portal.redline-data.de"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=redline-data","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"c50e9592b882060fa450ae572202b79a6477fb97_lout","baseUrl":"https://service.portal.redline-data.de/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://intern.portal.redline-data.de","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["Januar","Februar","März","April","Mai","Juni","Juli","August","September","Oktober","November","Dezember"],"monthsShort":["Jan","Feb","Mär","Apr","Mai","Jun","Jul","Aug","Sep","Okt","Nov","Dez"],"weekdaysShort":["So","Mo","Di","Mi","Do","Fr","Sa"],"weekdays":["Sonntag","Montag","Dienstag","Mittwoch","Donnerstag","Freitag","Samstag"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"42ab8db9-eb1b-4651-93a3-d1a91bb1f063","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"f218aaa94fd34fc2beea41e1c27fdde2","siteDefaultLanguageTag":"de-DE","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://redline-data.atlassian.net","anonymousEnabled":true,"requestIntroEnabled":true}